What is your recruitment target for this year?
We intend to hire 1,000 staff this year to provide better service to our customers and support the development of personal banking.
What positions are currently available?
Mainly frontline staff, Premier relationship manager, wealth management manager, financial services officer, counter service officer. For Phone Banking, we're looking for business development officers and customer care officers.
What policies has HSBC put in place to train and engage new staff?
We have a comprehensive on-boarding programme called Discovery Journey. It is tailored to new joiners' needs. It covers various topics, including skills enhancement, compliance, products, sales tools and customer propositions.
There are also other on-the-ground support programmes for new staff. Line managers and assigned buddies will continue o