Like the fun-loving guests who frequent the place, Andrew Chan sees the Hong Kong Disneyland Resort as a place of abundant happiness. A former social worker, Chan joined the park when it opened in 2005. Today, he is the area manager of attraction and guest services for the theme park’s latest attraction, Toy Story Land.
“I thought it would be a great opportunity to work here,” says Chan. “It has been a fruitful six-plus years for
me at Disneyland, as I have been exposed to different duties.”
Training is taken seriously at Disney. Every newcomer – full-time or part-time – must undergo routine
training to learn the tradition, culture and service standards of the park.
Chan says he has absorbed a lot of know-how since joining. “I have learned hard skills, such as how to
operate the facilities safely and, more importantly, the soft skills to communicate with and serve others,”
Starting out on the front line, and now a supervisor, Chan has experienced