As the recreation manager of The Hong Kong Jockey Club (HKJC), it is the job of Billy Tang (below) to provide members with a quality recreation and leisure experience.
"At HKJC, we deliver customer services through well-trained and well-groomed staff. We employ degree or higher diploma holders who studied recreation management-related disciplines," he says.
Newcomers start off as recreation co-ordinators doing front-line duties such as answering customer enquiries and helping clients check in at recreation facilities. "Good communication skills are important. Having a coaching licence in different sporting activities is a plus," says Tang.
After two to three years of experience, a co-ordinator can move up to being a recreation officer, which is a supervisory role. "Officers have to implement different programmes, such as dance, gym and swimming classes. T