As a trendsetting telecom firm, Hong Kong CSL sees the need to employ the younger generation with their new ways of thinking and working. Rita Chan, executive vice-president of human resources at Hong Kong CSL, regards managing Gen Y as an art form for employers.
"In recent years, managing the new generation has been a widely discussed topic among HR staff," says Chan. "Since their views are very different from the baby boomers or Generation X, we need to spend more time communicating with them to understand their thinking."
Chan says the new gene