From making restaurant reservations to finding replacement parts for a 90-year-old sewing machine, Can Lam - chief concierge at Langham Place, Mongkok - says he only has one goal in mind: to serve with all his heart, even if the guests' requests can sometimes be daunting.
"I've been working as a concierge for 18 years, and every day, I am excited to come to work to meet our guests," says Lam.
A concierge need not have high education, but he or she must know the city very well and should have good contacts. "My job is to get customers what they want - arrange transportation, sightseeing, book tickets. These duties may sound simple, but they can be challenging.
A concierge must have good contacts at various restaurants, clubs and ticket agents so he can get diffic