"The key thing for McDonald's is talking about fun, because we are a fun-loving brand," says Randy Lai, managing director of McDonald's Hong Kong. "I believe this is one of the reasons why we [are] one of the winners, because we are not only providing a competitive package to our employees, we also provide them with a fun-loving environment, an opportunity to learn and grow, plus a real chance to develop a real career - a great career - at McDonald's."Lai says the company's recipe for strengthening employee engagement in the notoriously high-turnover food and beverage industry is based on three elements: creating a fun environment, embracing diversity and offering career growth opportunities.
The fun environment is a key differentiator for the company, says Lai. "If we don't have a happy group of restaurant people, how can we deliver