New standard for excellence
At 185 years, Standard Life is among the longest serving insurance and wealth managers around. But even a trusty, old hand can do with a new look sometimes. Andy Clachers, the company’s chief operating officer for Hong Kong, discuss its recent repositioning, digital product development and potential hiring plans.
What was the thinking behind the repositioning?
Any company that has been here for a long time and that is going to continue to grow in the future has to keep up with the times. As the world changes and our customers look for more, we have to reposition ourselves accordingly. What were some of the changes you sought to address? After the global financial crisis, we found that while people still want to receive financial advice, they also want to be more involved with the decision-making process. They want to know where they’re invested and how their investments are linked. Tha