Being brought up in a solid middle-class family, Louise Chan soon learned about the importance of integrity. To this day, it’s a code by which she lives, in both her career and personal life. But as we all know, life is far from simple, disrupted at times by misunderstandings and disputes, which need to be resolved. Otherwise, they threaten the balance and development of society. Because of this and after years of working at a bank, Chan decided to contribute in a different way, giving back to society by helping to resolve such conflicts. Today, as a mediator accredited with the London-based Centre for Effective Dispute Resolution, and director of the mediation and arbitration business of CLLC Dispute Resolution Services, Chan works daily as a peacemaker.
Why did you decide to become a mediator?
Where there are people, there are conflicts. By resolving these, productivity is increased and society is more harmonious. I decided to become a mediator to benefit society. We need people with a good heart and skills. When I was working in the banking industry, I was familiar with banking and finance but lacking in legal knowledge. I thought it would be useful if I also obtained formal qualification in law and legal knowledge, so I took the advice of my mentor, Charles Lam, to take up a master of law degree at the University of Hong Kong. I have also taken took up some special courses in mediation, so that I can apply what I have learned and experienced to become a mediator.
Who or what inspires you to achieve?
My mentor Charles Lam. We met through a mentorship programme after I left university and while I was working for a global bank. I was really thankful to be able to get to know him and learn from him. He is a leader, a mentor and a true friend to me. He has long-term vision, a caring heart for society and is a man of integrity. He has also developed a very unique set of methods and theories to help young people find the right career and develop into successful people.