Candice Sze Hang-chi started as a management trainee at insurance giant MSIG, part of the Mitsui Sumitomo group. Now a management development executive, she has a master’s degree in public health and started out as a life underwriter. Early on, she realised the importance of looking beyond technical underwriting skills, to get a complete view of the insurance industry. She talks to Wong Yat-hei.
What is your academic background?
I spent my teenage years in Christchurch, New Zealand, and graduated from Canterbury University in economics and information systems. Then I returned to Hong Kong to complete a master’s of public health at the University of Hong Kong.
How do you start your day?
I start off by going through my e-mail box. I go on to my “to-do” lists and knock off each task one by one. By then, my phone is ringing with calls from internal and external business partners to check on the latest developments of our e-insurance project. I also spend time on team meetings as we gather on a regular basis to brainstorm strategic concepts for our e-insurance.
What does your job entail?
As a management trainee, I rotate around different departments every six months. During each rotation, I take part in the daily operations of my assigned department. With my accumulated hands-on experience, I have a better understanding of the role each department plays in our business. Currently, I am working on our e-insurance project. On top of my daily tasks, I also undergo training, where more experienced colleagues share their experience with me.
What are the major challenges you have encountered so far