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From call centre to IT industry
posted on Friday, 08 April 2011 17:30

I'm currently in the transition period following my resignation from a business processing outsourcing company (call centre).

I've worked as a customer service rep. for 11 months, provided support function as a product specialist), and finally was promoted to
a quality analyst position for my good communication skills. In all, I spent 1.5 years at the company.

I'm not happy with the work environment, the salary, and it looks to be a dead-end job, to say the least.

I'm returning to HK to restart a career in the IT industry, but I don't feel confident about my degree in BS computer engineering. I'd love to go back to school and get some solid qualifications.

My question is: I'm an F.5 graduate and finished my college degree outside of HK. I'm not quite sure where or how I'll get into a good IT school so I can get into programming/networking as an entry level job.

Although I have experience in the call centering business, I'd like to earn more and work within my field. I'd appreciate very much your guidance.

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Anonymous's picture
Posted Saturday, 02 July 2011 08:55 AM

I am from the IT industry. You need to know the IT industry well, and the direction that it is going. Like, the fact that a lot of programming jobs are now outsourced to India, rather than be retained in Western countries for example.

You also got to understand what IT work exists in HK? I doubt that there are that many very niche and specific coding work that exists in HK. As many companies are MNC, and they have used big pre-configured packages or big ERP systems. So low-level coding does not necessarily exist in this kind of environment. Unless the kind of coding are related to Java, and web-based applications, website, which is what HK is going to be, as it positions itself towards the creative industry. The banking industry have their own specialist support personnel on financial settlement systems.

Network has been done and placed, maybe only small reconfigurations here and there as companies merges and expand in HK.

If you want creative programming, then I would look towards the mobile industry, which I think will also now turn into the domestic market. I would definitely encourage you to play around with developing Apple Applications for the iPhone and things like that. Cos if there are to be more programming work, it will occur in the "portable tablets" and "portable devices" area. Businesses already have their business applications. Software engineering may exists for new technical products, but only as part of some kind of R&D/technical companies that makes devices. They do not exist in HK as such.

You do not necessarily need an extra IT qualification. I would start to learn about the ins and out of a PC, and understand the architecture. This will help you to understand any electronic devices which computes. I would encourage you to explore the Apple Apps area as well as web developments. B-to-B is going to take off as the business world aligns itself into a value-chain position.

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Career Doctor  
Posted Monday, 09 May 2011 03:40 PM

From what you've posted I can see that you possess good communications skills, and perhaps interpersonal skills too, right? That's definitely an asset, as you need to know your strength and utilise it well.

Further study can do no magic. It alone can't get you the job you want, nor take you up to a level you are not capable or able to reach. Be realistic! Especially as you don't have local work experience, you need to know what the market is like here, what are you lacking of, or good at, to find your way out.

Whether you completed your college study in HK or elsewhere it doesn't make any difference to employers. They'd only probably care if you can speak, read and write Chinese.

No job is ever a dead end, in particular to young graduates like you. Work experience is important, if you work hard, and hard enough, it'll show you the way!

Anonymous's picture
Posted Tuesday, 12 April 2011 07:57 AM

Trying to understand the IT job market in Hong Kong is crucial.

Do not under-estimate the difficulties of getting a job after a long duration of studies (seems like a waste of time and very costly too) !!

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