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Employee engagement
Staff Reporter
update on Saturday, March 27, 2010

Roger Steel
Chief executive, Sun Life Hong Kong

Staff retention

Sun Life Hong Kong has been conducting employee engagement surveys for years, with the aim of assessing and improving employee engagement throughout the organisation. We believe high engagement is a characteristic of all successful organisations, and has been shown to translate into better results in quality of service, customer satisfaction and long-term sustainable growth. 

Build engagement

Good communication is the key for employee engagement. We create different platforms to facilitate two-way communication such as a quarterly tea party and a monthly managers briefing. Employees can also provide direct feedback at the "Lunch with CEO" session.

The social and recreation committee plays an important role in building employee engagement by organising company-wide activities to increase cross-function communication.

Employee engagement is a team project. We also ask employees to participate in our focus group meeting and ask them to rank their priorities for the suggested activities. We truly believe that employee engagement is not solely a human resources project but a joint project for everybody in the organisation. 


Our employee-engagement initiatives focus on four areas - company image, job accountability, training and development, and work-life balance. These are linked with different functions, and have been reviewed and endorsed by our management team.

Sun Life's social and recreation committee has planned a wide variety of activities for our employees this year, such as an annual staff dinner, basketball fun night, World Cup games, barbecue night, various interest classes, and charity events so that they can enjoy a work-life balance.

Francis Mok
Human resources director, Jebsen Group

Staff retention

At Jebsen, we care about the long-term sustainability of the business. Deep rooted in our philosophy is our belief that satisfied customers and sustainable productivity can only come from a team of committed, healthy and actively engaged staff who share the company's core beliefs and philosophy.

Build engagement

Jebsen, as a caring company, is committed to the well-being of all members of staff through exercising legal and equitable employment practices, enrichment of knowledge and skills to perform, provision of learning and growth opportunities, promotion of positive work-life relationships, and encouraging volunteerism and care for the individual.


Staff engagement is primarily governed by a clear staff-well-being policy which is to attract and retain high-performance staff through providing the right working environment, taking into account the need to align life interests  as well.

Examples of arrangements to ensure staff well-being and work-life balance include a staff counselling hotline service.

A 24/7 hotline is available for staff and their family members on any problems that they need to seek professional advice on, in particular on emotional issues, work stress, family relations and workplace issues.

Lunch time seminars to promote  physical health, mental health, a positive mindset and positive relationships are  regularly arranged.

Jebsen Scholarships are offered to children of staff to encourage life-long learning and to show the company's encouragement to employees' children.

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