The use of new technology is continuing to improve guest services at many of the city's top hotels. A recent example at The Charterhouse Causeway Bay is the provision of a front desk iPad to help VIP visitors staying on the hotel's "S Signature" floor.
"It is chic, fun, stylish and multifunctional, providing a great platform to enhance guests' experience," says general manager Bernard Rodrigues. He says the device is particularly useful for calling up tourist-related information. The applications include interactive maps, making it easy for staff to point out landmarks and exact directions, while other functions make it possible to check the very latest weather forecasts, shopping information or flight details. If required, there is also speedy access to breaking headlines, sports results or news about trade fairs and other events.
"The iPad is delighting our guests and enables front-office staff to deliver more efficient services," Rodrigues says. "We can make more travel and trip recommendations, and consume less paper, which in turn helps to protect the environment."
The touchscreen device also fits neatly with the overall theme of the "S Signature" floor. That is to cater to the five senses, with guest rooms combining natural elements and contemporary style in their design, layout and fittings.
In keeping with this, a rose petal potpourri fills each room with fragrance, while guests can choose their preferred music from a state-of-the-art sound system.
Rodrigues indicates that the aim is to create an exclusive and relaxing ambience, while also being able to offer dining choices and services to support businesspeople close to the heart of Causeway Bay.